Conversational AI virtual assistants for municipalities
Natural language processing technology built into interactive kiosks. Intelligent citizen services by text and voice for 33 rural municipalities in Extremadura.
Reference clients
We do not sell off-the-shelf licences. We build the software each client needs from scratch – around the processes, regulations and data of their sector.
15 years of delivering complex projects give us a technical perspective that cannot be learned in a classroom. Each kind of project has its own methodology, technology and reference projects.
Chatbots and voice assistants for public bodies, predictive models built on operational data, smart labelling and pattern detection. Technology that is already running in production.
Electronic case files, e-offices, citizen portals and capacity management for public authorities. Compliant with the ENS, the PRTR (Spain's Recovery, Transformation and Resilience Plan) and the LOPDGDD (Spain's data protection act).
A business architecture of your own: production, HR, traceability, invoicing, quality and case files, all integrated. No third-party licence restrictions.
Data capture in the field, automation of valves and actuators, real-time monitoring of production variables. R&D&I projects with ERDF funding.
Native apps and PWAs for field management, rural commerce, citizen services and operations control. Published on the App Store and Google Play.
Rosters, shifts, real-time fleet tracking and operations control for public transport and port infrastructure. In operation at Metro Bilbao, TITSA and Puertos de les Illes Balears.
We are not a generic software factory. We are a specialist technical team with more than 15 years of real projects for public bodies and leading companies – and the results to prove it.
The only combination that demonstrates security for contracts with the Spanish public sector and for regulated data.
SAREB, Metro Bilbao, Navantia, provincial councils (Diputaciones), transport operators. Real experience in the public and private sectors, with documented critical projects.
We do not adapt a standard product. We build the solution you need from scratch, with your terminology, your workflows and your regulations.
Experience in applying for, delivering and justifying digitalisation projects financed with EU funds. AI, NFC, predictive models.
Critical: 4 hours. Standard: 24 hours. No subcontracting. The team that built your system is the team that maintains it.
National Security Framework
Information security
Quality management
Innovation management More than 15 years building critical software for Spain's most demanding organisations, backed by the main public and European innovation programmes.
CaixaBank · Extremadura
An award for the most innovative companies with the greatest growth potential in Extremadura.
Spain's Ministry of Science and Innovation (MINECO)
The official “Innovative SME” distinction awarded by the Spanish Government to companies with sustained R&D&I activity.
PCTEX – Extremadura
A resident company at the Parque Científico y Tecnológico de Extremadura since we were founded.
European Union · Extremadura
Competitiveness and digital innovation projects co-funded by the European Regional Development Fund.
Next Generation EU project · PERTE
Public procurement
PERTE project
Public financial sector
A company from Extremadura with projects delivered in Spain, Portugal, the United States, Uruguay and Argentina. Headquartered at the Parque Científico y Tecnológico de Extremadura.
Read our storyWe are not talking about the AI of the future. We are implementing it today for organisations that lead their sector.
Natural language processing technology built into interactive kiosks. Intelligent citizen services by text and voice for 33 rural municipalities in Extremadura.
Machine learning applied to water supply networks: consumption optimisation, leak detection and demand forecasting. Funded by PERTE Agua (Spain's strategic project for digitalising the water cycle), under the Recovery, Transformation and Resilience Plan.
Product traceability using NFC, with no barcode. The “Burgos Emociona” project identifies agri-food products with instant reading from a mobile phone.
Central government (Administración General del Estado), metropolitan transport operators, public bodies and leading companies. Custom projects, artificial intelligence and digitalisation.
Platform for managing competitive processes for the Sociedad de Gestión de Activos procedentes de la Reestructuración Bancaria, the company that manages the assets from Spain's bank restructuring.
Development and web service for real-time mobile positioning on the Bilbao metro network.
Conversational AI virtual assistants deployed in 33 rural municipalities in Extremadura. Funded by Next Gen EU and PERTE.
Stock and inventory control system for the shipyard of Spain's state-owned shipbuilder.
Internal resource management platform for the bus fleet and staff of Transportes Interurbanos de Tenerife.
Platform for digitalising the social services of this provincial council (Diputación), with delivery traceability and reporting for the PRTR oversight bodies.
“The CEDESA team handled everything: development, integration with the physical kiosk, training and support. A high-impact project delivered with precision and within the deadline set by the EU funding.”
Director of Innovation
Public body · Extremadura
“After trying two generic ERPs that did not understand our business, CEDESA was the first company to turn up to the demo already knowing what a REGA batch was. The system has been running for three years without a critical incident.”
IT Director
Livestock sector · Extremadura
“The conversational AI project was deployed in all 33 municipalities on time and as specified. The CEDESA team handled everything: development, integration with the physical kiosk, training and support. A high-impact project delivered with precision.”
Director of Innovation
Public body · Extremadura
“We have been working with CEDESA for more than 15 years. We do not change supplier because when you call, there is always someone who knows your system. That is priceless in critical infrastructure projects.”
IT Project Manager
Transport infrastructure · Spain
Answers to the questions we are asked most often before a first meeting.
CEDESA holds three current security certifications: ISO 27001 (information security management), ISO 9001 (process quality) and ISO 56001 (innovation management), together with certification under the National Security Framework (Esquema Nacional de Seguridad, ENS) in the medium category, issued by OCA Instituto de Certificación, a body accredited by ENAC (Spain's national accreditation body). ENS certification is the standard the Spanish public sector requires of information system suppliers. This means that any public body that engages CEDESA can include this certification in its declaration of conformity without further formalities.
CEDESA works with public authorities, mid-sized and large industrial companies, regulated entities and organisations that need critical software with guaranteed support. Our projects are aimed at those who cannot afford software failure and need a company with real experience, certifications and methodology, in both the public and the private sector.
We follow a four-phase project methodology: (1) Detailed functional analysis – between 2 and 4 weeks, with interviews with every role involved and documentation of the technical and functional requirements; (2) Technical proposal and fixed price – we deliver a document setting out the architecture, technology, delivery milestones and a fixed price; (3) Development and iterations – 2-week sprints with a demo for the client at the end of each sprint; (4) Deployment, training and support – supervised go-live, training for your team and a maintenance contract with an SLA. Timeframes and costs are signed off before we start.
Yes. CEDESA has proven experience in projects financed by Next Generation EU funds and PERTE (Spain's strategic projects for economic recovery and transformation). We have delivered conversational AI projects in 33 municipalities for Extremadura's Regional Ministry of Digitalisation (Consejería de Digitalización), predictive models for the Consorcio de Medio Ambiente de Badajoz (PERTE Agua) and PRTR projects for the Diputación de Toledo (provincial council). We can support public authorities and companies in drafting technical reports, justifying expenditure and preparing the monitoring documentation required by the bodies that manage EU funds.
Yes. CEDESA has extensive experience of public tenders and public procurement, with reference clients such as SAREB, Metro Bilbao, Navantia, the provincial councils (Diputaciones) of Badajoz, Toledo, Ourense and Burgos, TITSA, Puertos de les Illes Balears and BilbaoTIK, among others. We know the Spanish public tender process, the technical specifications (pliegos técnicos) typically used for software, the technical capacity criteria and the security requirements (ENS) set in public sector contracts.
CEDESA is headquartered at the Parque Científico y Tecnológico de Extremadura (PCTEX) in Badajoz. 100% of our projects are developed and supported remotely, or with on-site visits when necessary. We have active clients in Extremadura, the Basque Country, Tenerife, the Balearic Islands, Castilla-La Mancha, Galicia, Navarre and the rest of Spain. Geographical location does not limit our ability to serve you.
We reply within 24 hours on working days. Without obligation, without spam.
A reply in under 24 hours
Every form is answered by a real person on our team
Confidentiality guaranteed
Your data and the details of your project are protected under ISO 27001
Without obligation
A first conversation does not commit you to anything. It is simply to understand whether we can help.
Based in Extremadura
PCTEX, Badajoz. We can travel for high-impact projects anywhere in Spain.
Or contact us directly:
Talk to our technical team. No salespeople, no templates. Just people who understand your processes and hold the certifications to protect your data.