To put it in a general way, quality assurance consists of .
set of actions that companies carry out with the aim of delivering to consumers goods and services of the best quality.
This will give confidence and security to the companies, since the products or services they offer will have the appropriate conditions and the expected quality. In other words, is a quality management system where is controlled that the minimum quality requirements expected are met.
All this must be previously planned and systematic. Then, certain rules to be followed will be implemented so that this quality control is done in the right way.
What is the purpose of quality assurance?
Quality assurance will help companies to continuously improve and achieve certain benefits:
Avoid waste and reduce costs
Companies will improve their
This quality assurance will make them more focused on achieving their objectives. On the other hand, this will help to ensure that
(or at least reduce them), as this system will help to detect certain activities that have a higher cost and do not contribute any value (thus being more efficient).
Improve quality and customer satisfaction
In addition, thanks to the improvements that quality assurance guarantees,
customers will be satisfied with the quality of the products or services.
This will give consumers confidence and they will end up being loyal to the company:
will increase the frequency of purchase.
will recommend the products and services
to family or friends… generating thus higher income.
Components of the quality assurance system
The manual where the projects of a company are managed will have
that will be considered in the development of quality management.
Quality control measures
These measures will help to
to know the quality levels of the product or service
in each activity, following different criteria: performance according to deadlines, compliance with agreed budgets, etc.
should be made on a regular basis
during the project. In this way, you will be able to see how the different activities are performing. By making these reports continuously,
will avoid unnecessary costs
. In addition, this will help to assess whether the set times are being met.
Development and implementation of quality assurance
What should we consider if we want to develop and implement the quality assurance system?
Company managers must be convinced that implementing a quality assurance system will give them sufficient benefits. Thus,
will make a positive contribution
Choose the system and inform everyone members
When a specific quality assurance model is chosen,
all employees of the company should be informed about the
. This will make all members
become involved and feel committed
in achieving the expected goals.
Choose a person responsible for implementation
It is very important to choose someone to be responsible for the project development and implementation process. Once this has been done, the elected person will appoint a quality committee. This committee will be formed by people in charge of carrying out different tasks within the project: coordinating, reviewing and approving the quality manual (according to the quality concept), making periodical reviews until the end, etc.
In conclusion, we can say that
a quality assurance system will bring great benefits to companies:
cost reduction, delivery of products with the expected quality and satisfied customers who will recommend the product or service to others (generating more consumption and, consequently, higher income). Never forget that
quality assurance has to be reviewed and updated periodically.
as it should always be trying to improve.
In CEDESA DIGITAL, SL we adapt to the needs and demands of an increasingly competitive and changing market. For this reason, has of a
Quality Management System
in accordance with the requirements of the
UNE-EN ISO 9001 Standard.
Finally, we recommend 100% that all companies have an ERP software.
to plan their business resources and get great benefits.
If your company is an agri-food company, you should know that at
we are specialists in this industry. If you have a livestock or agricultural farm, a greenhouse or a slaughterhouse, we will offer you an optimal solution for each case. In addition, if you decide to become a user of ERP software, you will know details of what’s going on with your stock, how many animals you have, see statistics on the general health status of the animals and if there is a need to take measures, etc.