EFQM model
 is a 
European Business Excellence Model 
oriented to the self-assessment of organizations in terms related to the 
 and the
A very widespread standard nowadays among the most innovative companies that make up what is known as the 

Industry 4.0


This model is named after is named after the acronym 

(in English,
 European Foundation for Quality Management
) a non-profit foundation based in Brussels, which was responsible for defining this model. 

 of the EFQM Model is that organizations learn to know themselves, so that they know how to detect what are their 
strengths and weaknesses
 and identify where they are in the process towards excellence. 

This model of excellence 
is not mandatory
but it is recommended in order to achieve management and efficient business management. 

The aspects that thehe EFQM Model uses as a 
 for the achievement of excellence are: 

  • Add 
    customer value
  • Creating a 
    sustainable future

  • Develop the capacity
     of the organization. 
  • Harnessing the
     creativity and innovation
  • Leading with
     vision, inspiration and integrity

  • Manage with agility
  • Achieving 
     through the
     talent of people
  • Maintain over time
     outstanding results

EFQM Model Criteria 

This model conducts the evaluation of the business structure through 9
 excellence criteria
which are organized into two groups: 


Agents facilitators 

In the group of agents are criteria that refer to the management-related resources available to the organization and which will lead to the results. These resources are: 

It refers to the ability of leaders to develop the mission, vision and values of the company with which they manage the organization. In addition, The personal involvement of these leaders in the continuous improvement of the management systems and the motivation or support they give to the rest of the members of the organisation is also taken into account. 

PeopleThis criterion deals with how the organization takes advantage of and manages the knowledge of its workers in order to continuously improve. To this end, it is important that the skills of these workers are continually developed and that they are rewarded and recognised. 

Policy and strategyThe plans and actions that organizations have to carry out their mission. These are policies and strategies that need to be continuously reviewed and developed, based on performance indicators and research and paying attention to stakeholder expectations. 

Partnerships and resources
This refers to how the organization manages external partnerships and resources, both external and internal, so that they support the strategies. 

It tries to satisfy the needs and expectations of customers by optimizing all the processes that are developed within the organization. To do this, products will have to be designed and developed to meet these needs. In addition, it also refers to the improvements that are introduced as a result of the innovation. 


This category includesn this category are criteria that refer to tThe consequences that the organization has obtained in relation to the with the different agents and interest groups. 

Results in people
This refers to the achievements obtained with the people who make up the organization, in terms of their performance and their perception. 

Client results
These are the achievements that the organization has reached in relation to its clients. 

Results in society
They refer to the achievements that have been obtained with respect to society in general, whether at the local, national or international level. 

Key results
Key results: These are the economic resultss and non-economic results obtained by the organization.. They are compared with the objectives that had been planned. 

Through these nine criteria and the relationship between the two groups, the level of excellence can be identified.
 identify the level of excellence
 in which the organization is located and
in those aspects in which it is weaker. 

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